Webinar | Client care & Communication When It All Goes Pear-shaped!

Webinar | Client care & Communication When It All Goes Pear-shaped!

Date: 22 February, 2018

Webinar | Client Care & Communication When It All Goes Pear-Shaped!

Date
Thursday 22 February, 2018
Start Time
1:00pm (Sydney time)
End Time
2:00pm
Venue
Via Webinar.  Audio by phone, screen by webinar platform.
Our Presenter
Bronwyn Pott | Strategic Business Solutions
Overview

Bronwyn Pott will share her expertise and insights on how to manage clients when things go wrong, drawing on her extensive experience in the legal sector as CEO at Swaab Attorneys: 

  • What do when time blows out on a matter
  • The importance of building a no-blame culture 
  • How to manage complaint-handling internally
  • Turning customers with complaints into firm champions...and much more!
This webinar is recommended for client-facing AustLaw members at all levels.
Professional Development 1CPD/CLE Unit / 1 Hour
Competency Area 1 - Practice Management



Member Login

Please login to register for AUSTLAW Events

Lost password?

Express Registration

Enter your member email address to register

Go Back

A ready made referral network at your fingertips!