2019 10 Practice Management SPG

2019 10 Practice Management SPG

Date: 18 October, 2019

Practice Management Specialist Meeting

This is a network meeting of the AustLaw members that perform some or all of the Practice Management roles within their firm.

Member firm, Colin Daley Quinn will be hosting the members at their office:

Ground Floor
8-12 Kensington Street
Kogarah, NSW


AustLaw Practice Management Specialist Practice Group Meeting
Friday October 18th, 2019

CDQ offices


Welcome and introductions

Heather Perrin, Practice Management SPG Chair and Practice Manager, Colin Daley Quinn


Insurance Update – James Walker


LawSwitch | Legal Chatbots

LawSwitch provides you with an end-to-end automated way to engage with your website visitors using conversation driven automation. Your website visitors can engage with automated conversations through legal chatbots that can generate personalised documents and emails directly from completed conversations. It's automated and online 24/7.

Fiona Kirkman, Co-Founder and Principal, Kirkman Family Law


Morning tea


Data Client Analysis

Following on from Ben Farrows recent webinar on the client journey and utilising feedback received from clients, lets explore what we should be collecting from a firm perspective, how we can utilise the data and how we manage this information from a AustLaw group level.

Facilitated by Sharon Swoboda / Heather Perrin with CDQ collected data.




RedView | Business Intelligence

RedView is a mobile access and collaboration platform for a legal firm’s lawyers, clients and associates. RedView is a paradigm shift in how legal businesses can access and use information. RedView’s intelligent server based software gathers data from a legal firm’s different enterprise systems and publishes it into a cloud based data warehouse. RedView apps then access the information and make it available to the user.

Stephen Butler, CEO, Red Rain


Tips and Traps | How to Successfully Implement New Technology at Your Firm

Stephen Butler discusses his tips for successfully implementing technology at law firms and highlight the traps to avoid, based on his 25 years of experience implementing technology at law firms

Stephen Butler, CEO, Red Rain


Open Session – Challenges of running a law firm.

Group discussion facilitated by Heather Perrin



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